Staff
Management
Tom Wofford
General Manager
Denise Bone
Certified Sales Professional
Jul 02, 2020
Great Customer Service!!
I recently got into an accident and my aunt knew Denise , who worked at this location, so we loaded up her car and went to see what we could find. Right away we were greeted by two smiley employees, Denise and Ryan. Ryan was absolutely wonderful! He found a Nissan that was almost perfect! (I wasn't too crazy about the color but it's growing on me.) Pete Gutierrez worked hard to get me financed and seal a great deal. The entire staff was extremely friendly! Brian Curtis even checked up on us during the times we were waiting for Ryan to complete paperwork. It is a very welcoming business and I will definitely be recommending others to go here when looking to purchase a vehicle. Signed Single Mom With Bad Luck
Apr 29, 2020
I picked a car online. I have online screenshot showing...
I picked a car online. I have online screenshot showing my payment would be $290. Tanner Hocker called me and we set a meeting time of 1:00 on Sat. 26. Showed up and Tanner was busy so Denise Bone helped us. We test drove several used and new cars and decided to buy the 2017 Camry SE. I asked her about online payment and she asked the manager, I guess. He said no, $309 Was as low as he could go. Seems like the sales people are not on the same page as the online sales. This was a certified car. The wheels were damaged and it needed tires. We asked Denise if we could get factory wheels and tires, she said they couldn’t negotiate on the online cars because they are priced as low as they can go, then quoted us a price of $2700 but said we could go somewhere else and get some that would be a lot cheaper. Denise was great and very helpful. But, we went to tire shop, none of the wheels were like the factory wheels. So we are stuck with damaged wheels and worn tires. Overall, we love the car. I just can’t believe we couldn’t get new tires and wheels from a TOYOTA DEALERSHIP for an affordable price. It’s embarrassing showing family and friends your certified Toyota car with damaged wheels. My wife is not happy! And, I’m not happy because I’m having to shop all over the place trying to find something that looks good on the car. Help!
Apr 26, 2020
I had a rav4 that got damaged when it took it by the...
I had a rav4 that got damaged when it took it by the shop. Was so mad I traded for a Corolla in December 2018 and took a screwing. I still have it just over 10.000 miles hardly drive it. Was talking to+denise bone about trading it when the virus stuff started. Now I got a recall on it, and need to call in for that stuff.
Apr 24, 2020
Good selection of cars. Friendly sales people. Process...
Good selection of cars. Friendly sales people. Process took the usual amount of rime to buy a car, 3-3/12 hours. Car seems to run well
Apr 03, 2020
People are very nice they get you in and out it’s very...
People are very nice they get you in and out it’s very clean and the people are very friendly just wish your car wash was better. Love the popcorn keep it coming 😍
Pete Gutierrez
Business Manager
Jul 02, 2020
Great Customer Service!!
I recently got into an accident and my aunt knew Denise , who worked at this location, so we loaded up her car and went to see what we could find. Right away we were greeted by two smiley employees, Denise and Ryan. Ryan was absolutely wonderful! He found a Nissan that was almost perfect! (I wasn't too crazy about the color but it's growing on me.) Pete Gutierrez worked hard to get me financed and seal a great deal. The entire staff was extremely friendly! Brian Curtis even checked up on us during the times we were waiting for Ryan to complete paperwork. It is a very welcoming business and I will definitely be recommending others to go here when looking to purchase a vehicle. Signed Single Mom With Bad Luck
Jul 01, 2020
David Bone took real good care of us.Thanks to the...
David Bone took real good care of us.Thanks to the dealership especially David Bone. Everyone in the dealership was very very nice to us and we appreciate it thank you
Jul 01, 2020
2018 GMC Sierra
I would recommend this dealership to all my friends. Very professional and friendly staff. David Scott is a fine young man and was a pleasure to work with.
Jun 17, 2020
Easy and Simple
All the staff and Jeff Logan made my first car purchase painless! I cant say enough good things about Shottenkirk Toyota Granbury. The best customer service around.
Jun 17, 2020
Oscar provided an exceptional experience. Vehicle...
Oscar provided an exceptional experience. Vehicle purchase was for our daughters first car. Thank you for making it an awesome experience for our family!!! Will definitely recommend Oscar and team to anyone looking for a vehicle.
Garland Robinson
Service Advisor
Jun 26, 2020
servicing and inspecting my car
My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled.
Jun 26, 2020
excellent customer service
Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is top notch! I've been a customer of Toyota for over 15 years and will never go to another dealer. I moved to Arlington 2 years ago and still go to the Granbury location for service!
Jun 26, 2020
Very good at service. Always working for the customer....
Very good at service. Always working for the customer. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle.
Jun 20, 2020
We love you guys. We try to only use you when we have a...
We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us!
Jun 19, 2020
Efficient. In nad out.
Been using them for years. Trust their work. Efficient. In and out. Want 25 words: OK here goes: Four score and 20 years ago, our forefathers, etc. etc., etc. etc.Is your computer happy now? This is a stupid requirement and was the reason I did not reply the first time you sent this request. Tell the QC team you want to make it easy for the customer.
Cari Brillhart
Cashier
Jun 26, 2020
excellent customer service
Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is top notch! I've been a customer of Toyota for over 15 years and will never go to another dealer. I moved to Arlington 2 years ago and still go to the Granbury location for service!
Jun 26, 2020
Very good at service. Always working for the customer....
Very good at service. Always working for the customer. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle.
Jun 20, 2020
We love you guys. We try to only use you when we have a...
We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us!
Jun 18, 2020
Excellent service as always! I made an appointment over...
Excellent service as always! I made an appointment over the phone and the young lady was very sweet. I arrived at the dealer on tine and they took the car and didn’t have to wait that much.
Jun 17, 2020
Service is friendly. Only had the warranty maintenance...
Service is friendly. Only had the warranty maintenance done. No other issues. A little long with an appointment scheduled but overall a good experience. Will go back for next service due.
Tate Pumphrey
Business Manager
Jul 02, 2020
Great buy with a few hiccups.
Great customer service from sales associate. Buying experience was good. Even though the explorer had an inspection done on site, I had to replace car battery not even 24 hours from leaving the sale lot after it completely died while out of town at a doctors appointment. I also had to replace the battery in my key by the time I made it home from the sale lot. No master code was provided for the key less entry and still pending a call back for this information.
Jul 01, 2020
David Bone took real good care of us.Thanks to the...
David Bone took real good care of us.Thanks to the dealership especially David Bone. Everyone in the dealership was very very nice to us and we appreciate it thank you
Jun 29, 2020
Winston went well beyond the norm and ensured we got the...
Winston went well beyond the norm and ensured we got the vehicle we were looking for. Shortages were rectified even though the vehicle was used. Thank you Winston and Tanner.
Jun 24, 2020
My son called & made an appointment with Tanner &...
My son called & made an appointment with Tanner & explained what I was looking for. We arrived @ noon on Saturday. Tanner was ready & had a few cars to show us. We left @ 2:30 with my new 2016 Toyota Camry SE. I was very impressed, satisfied, & I love my Camry! Thank You Tanner!
Jun 18, 2020
Bait and Switch
Came in to buy a used vehicle listed online for $12,300. After TTL, customer care fee, Admin fee, nitrogen fee, and fee fee, they told me the cost of the car was almost 18K! TTL was about 1,400 on the car so it should have been no more than 14K at best. They went on a rant on how they were losing $3,800 on the car and they had to leave in the some of the extra fee's or they would just have to add them back to the price of the car. If the car is listed for a price, sell it for that price. It is not the buyers responsibility to cover your losses. Honor your word and stop fueling the negative perception of car dealers being the absolute worse people to work with.
Brian Curtis
Sales Manager
Jul 02, 2020
Great Customer Service!!
I recently got into an accident and my aunt knew Denise , who worked at this location, so we loaded up her car and went to see what we could find. Right away we were greeted by two smiley employees, Denise and Ryan. Ryan was absolutely wonderful! He found a Nissan that was almost perfect! (I wasn't too crazy about the color but it's growing on me.) Pete Gutierrez worked hard to get me financed and seal a great deal. The entire staff was extremely friendly! Brian Curtis even checked up on us during the times we were waiting for Ryan to complete paperwork. It is a very welcoming business and I will definitely be recommending others to go here when looking to purchase a vehicle. Signed Single Mom With Bad Luck
Jul 02, 2020
Great buy with a few hiccups.
Great customer service from sales associate. Buying experience was good. Even though the explorer had an inspection done on site, I had to replace car battery not even 24 hours from leaving the sale lot after it completely died while out of town at a doctors appointment. I also had to replace the battery in my key by the time I made it home from the sale lot. No master code was provided for the key less entry and still pending a call back for this information.
Jun 30, 2020
Not like other dealerships; very professional and no...
Not like other dealerships; very professional and no pressure to make a decision right then and there. Christopher Bayless was fabulous in my Avalon purchase!
Jun 29, 2020
Winston went well beyond the norm and ensured we got the...
Winston went well beyond the norm and ensured we got the vehicle we were looking for. Shortages were rectified even though the vehicle was used. Thank you Winston and Tanner.
Jun 19, 2020
WORST😡 dealership EVER!! Sales guys Fino & Pete are...
WORST😡 dealership EVER!! Sales guys Fino & Pete are great, but sales managers are horrible. All the negative reviews about them gouging you on fees etc are all true, Vehicle I was interested in was $33932. on Tuesday, I made an offer, and on Wednesday they jacked the price up to$34899. by the time they added their fees out the door price was $45997.42, this was just from their fees, no financing etc. At a normal/decent dealership the price would have been around $37000. They will tell you well thats why are prices are so low because we make our money on fees. I was told they would drop majority of fees except the shottenkirk customer care which is $1995. but they would see if they could get that lowered for me. Next conversation was no they won't drop any of the fees, Price was nearly $46000.00. Just know if it is to good to be true it is. Will never ever deal with this dealership again & I will tell everyone i know to not waste their time at this dealership. I wasted 3 days with these scam artist. So just remember don't even make a call and inquire about their vehicles, you will be waisting your time. I sent the company an email before leaving a review, never heard a word back. Sales manager was rude & very disrespectful.
Oscar Black
Sales Professional
Jun 20, 2020
We love you guys. We try to only use you when we have a...
We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us!
Jun 17, 2020
Oscar provided an exceptional experience. Vehicle...
Oscar provided an exceptional experience. Vehicle purchase was for our daughters first car. Thank you for making it an awesome experience for our family!!! Will definitely recommend Oscar and team to anyone looking for a vehicle.
Jun 16, 2020
I love the dealership under the advice of my buddy Sam...
I love the dealership under the advice of my buddy Sam Black, He is my direct contact man in the dealership ,He is gentleman and a professional to the core
Jun 13, 2020
I had a wonderful experience at Shottenkirk! It was my...
I had a wonderful experience at Shottenkirk! It was my first car buying experience and it could not have gone better! I would highly recommend anyone buying a car from them! I love my new 4Runner!
Jun 04, 2020
Simply great
My family has been in the DFW area for years and worked with some of the larger dealerships....(sewell 3 cars /Classic 5 cars/ Moritz 2 cars) This was a great purchase experience for myself and my fiancé. Oscar Black was professional and kind to my spouse for her vehicle we purchased. I am confident in the choice we made to purchase from Shottenkirk and look forward to more years of making our vehicle dreams come true. Thank you.
Hunter Poimbeauf
Service Advisor
Jun 17, 2020
This dealership is a very friendly and professional...
This dealership is a very friendly and professional dealership. They took me right in at my appointment time and took very good care of me in a timely manner.
May 25, 2020
Hunter and the service men made sure my vehicle was no...
Hunter and the service men made sure my vehicle was no longer leaking oil after the seal had busted in the oils filter. Thank you guys for making sure my 4 runner was safe !!!!!!
May 22, 2020
Excellet Customer Service
The service team was very professional and showed that they care about the customer. Hunter kept me informed on the work being done on my car and contacted me frequently on updates. I would definitely recommend anyone to Shottenkirk Toyota for work on their vehicle.
May 22, 2020
Quick, courteous service
I have been frequenting this dealership location for over 6 years. They came under new management over the last year but the service remains impeccable.
May 19, 2020
warranty work and state inspection
no mask-no gloves-no social distancing-mags still on tables-my car sat about an hour with no one working on it. why bother with appointments. felt very uncomfortable if not for warranty work would have left and went else where.
Ryan Lang
Sales Associate
Jul 02, 2020
Great Customer Service!!
I recently got into an accident and my aunt knew Denise , who worked at this location, so we loaded up her car and went to see what we could find. Right away we were greeted by two smiley employees, Denise and Ryan. Ryan was absolutely wonderful! He found a Nissan that was almost perfect! (I wasn't too crazy about the color but it's growing on me.) Pete Gutierrez worked hard to get me financed and seal a great deal. The entire staff was extremely friendly! Brian Curtis even checked up on us during the times we were waiting for Ryan to complete paperwork. It is a very welcoming business and I will definitely be recommending others to go here when looking to purchase a vehicle. Signed Single Mom With Bad Luck
Jul 02, 2020
Great buy with a few hiccups.
Great customer service from sales associate. Buying experience was good. Even though the explorer had an inspection done on site, I had to replace car battery not even 24 hours from leaving the sale lot after it completely died while out of town at a doctors appointment. I also had to replace the battery in my key by the time I made it home from the sale lot. No master code was provided for the key less entry and still pending a call back for this information.
Jun 27, 2020
Amazing Experience, Thank you!!
I had such a wonderful experience here at Toyota. Billy Bohrmann was able to help me get a brand new car, him and the rest of the staff were so welcoming and very helpful, allowing me to get a great new deal on my Toyota! I will definitely be returning and would recommend this location to anyone! 10/10
Jun 10, 2020
I had a great experience at Shottenkirk! Ryan Lang was a...
I had a great experience at Shottenkirk! Ryan Lang was a great salesman and took care of me very well! I am so happy with my new car!
May 23, 2020
Great dealership. Have used their service department...
Great dealership. Have used their service department before and it was fabulous. Sales department the best. Bought a 2020 Avalon and the experience was flawless. Great. No AWESOME salesman Fino Ojeda treated us like queens and we got through the process with little or no pain. Lots of attention from Ryan on the money side so we were in good hands
Tom Wofford
General Manager
Jul 01, 2020
David Bone took real good care of us.Thanks to the...
David Bone took real good care of us.Thanks to the dealership especially David Bone. Everyone in the dealership was very very nice to us and we appreciate it thank you
Jun 24, 2020
My son called & made an appointment with Tanner &...
My son called & made an appointment with Tanner & explained what I was looking for. We arrived @ noon on Saturday. Tanner was ready & had a few cars to show us. We left @ 2:30 with my new 2016 Toyota Camry SE. I was very impressed, satisfied, & I love my Camry! Thank You Tanner!
Jun 18, 2020
NO INTEGRITY
Do not buy anything from this dealership! While getting financed through my bank they raised the price of the vehicle by $5,000.00. When I called to ask why the price had gone up I received two different stories. I was first told that the vehicle was marked down due to a sale, which had just ended. Then I was told the increase in price was due to the vehicle receiving some modifications. So, I asked the salesperson to ask the manager if he would honor the original price and he said no. I tried to provide them the documentation from my bank justifying that I was approved for the amount that was advertised. Unfortunately, they did not care! Therefore, people hate dealing with and going to car dealerships!
Jun 17, 2020
First part of the car buying experience was a little...
First part of the car buying experience was a little rocky. We had an appointment at 1 o’clock and didn’t actually speak to anyone until 2. But when we did actually speak to someone and start looking and the paperwork and everything, it went a million times smoother. Probably the only reason I even bought something there was because of one person. The sales manager Brian Curtis. Our salesman was great but you could tell he was new so Brian stepped in and helped close the deal and made sure we were getting exactly what we wanted. Our salesman Weldon, though he lacked experience was also very easy to work with and in time I think he will make the perfect car salesman!
Jun 13, 2020
I had a wonderful experience at Shottenkirk! It was my...
I had a wonderful experience at Shottenkirk! It was my first car buying experience and it could not have gone better! I would highly recommend anyone buying a car from them! I love my new 4Runner!
Jeff Logan
Certified Sales Associate
Jun 17, 2020
Easy and Simple
All the staff and Jeff Logan made my first car purchase painless! I cant say enough good things about Shottenkirk Toyota Granbury. The best customer service around.
Jun 05, 2020
Overall, we were really pleased with our experience at...
Overall, we were really pleased with our experience at the Granbury location. Our salesman Jeff was really helpful. We were on a really tight budget, that they were informed of, and I hated the dealing we had to do to make sure we stayed in the budget. We drove away with a great used car.
May 20, 2020
Our experience was very pleasing. Jeff Logan was very...
Our experience was very pleasing. Jeff Logan was very helpful, and the process was smooth and simple. Shottenkirk Toyota has great prices and great quality vehicles.
May 19, 2020
Horrible experience. Bullied into Fees. Lack of transparency
Calling it a disappointing experience would be an understatement. Once the sales representatives understood that I was in from out of town, test drove and verbally committed to buying a used vehicle they..... 1. Tried to get me to pay an additional $1000 over the listed price. Website was updated with the new price overnight. An email from the salesperson with the original price is the only thing that saved me from this increase. 2. Subsequently added a Customer Care package ($1495.00) and an out-of-state Admin fee ($525.00), which they never could explain why, to the initial purchase agreement. 3. Told me that the $500 coupon advertised on the website was not applicable. Hmmm When I rejected the Customer Care package they told me that this was their final offer. I had to accept the $1495.00 package and the additional Admin fee ($525.00) or they were going to let me walk out the door. Unbelievable!!! Stay away from this dealership
May 13, 2020
I had no problems with the salesman. However, the used...
I had no problems with the salesman. However, the used vehicle we were looking at was listed at 12,008. Their bottom line was $7,000 over the listed price after all their add ons and fees. Be sure to come prepared to refuse their initial offer.
Billy Bohrmann
Sales Manager
Jun 27, 2020
Amazing Experience, Thank you!!
I had such a wonderful experience here at Toyota. Billy Bohrmann was able to help me get a brand new car, him and the rest of the staff were so welcoming and very helpful, allowing me to get a great new deal on my Toyota! I will definitely be returning and would recommend this location to anyone! 10/10
May 22, 2020
Great dealership that is willing to negotiate. They...
Great dealership that is willing to negotiate. They stayed past hours to make sure I left satisfied with my New Ram. Although they were tired and ready to go, they never lost their friendly demeanor.
Apr 27, 2020
The whole experience makes me sick thinking about it. My...
The whole experience makes me sick thinking about it. My sales guy Alan Foreman was pretty good i I liked him, he was new and you could tell he was really trying. It was everyone else above him. This was not my first car buying experience. I purchased 4 cars in the past one used and 3 new. This was the 1st time to come to this dealership though. I cant believe I'm saying this but i really feel like they took advantage of me because I'm a woman. I was passive and didn't push hard enough where I knew they were wrong. Im not going into detail about everything i feel they did wrong but i will say they screwed me on my trade in. I know someone that went the month before and traded in a old Toyota Camry for a newer one. His trade in had over 100k miles, trashed inside, transmission was going out and a dent in the back. They gave him 7k for his car. I had a 2015 Cadillac SRX, 40k miles, like new black leather seats, clean very well taken care of, no scratches or dents of any kind, almost perfect condition the only thing was half of the touch screen wasn't working which is common in Cadillacs. They tried giving me 7k as well . Every time I brought up that they had given the person I know the same amount for his car in the xxxxty condition it was in they would avoid the question and not say anything. They ended up giving me a little more for it but still not near what it was worth. That was one of several reasons i think so little of that place now. I was stupid for not walking out.
Apr 11, 2020
They were all amazing! Josh, Tate and Billy are some of...
They were all amazing! Josh, Tate and Billy are some of the nicest guys I have found! I got my dream car!!! I had the best experience ever and I will be coming back!! Thank you all so much for making this such a great experience!!!
Mar 24, 2020
Sales Staff and Finance Staff were great.
We had to order our 2020 Highlander in order to get the specific features we wanted. Our salesman, Mike Milson, was really resourceful in getting our order expedited. The finance man, Pete Gutierrez, was very helpful with processing our financing with Toyota Motor Credit. The only negative I have is the person that worked with us on negotiating the price of the vehicle, Billy Bohrmann. I had reviewed Kelley Blue Book concerning the average price of our selected model and the average trade in value of our old vehicle and told very bluntly that Shottenkirk does not use KBB and does not care what it recommends. My expectations were dashed servery. That was the only negative experience that I had with the dealership. I know now that if I want to use KBB for a guide, then I need to seek out a different dealership. And I will, should we decide to get another vehicle.
David Scott
Porter
Jul 01, 2020
2018 GMC Sierra
I would recommend this dealership to all my friends. Very professional and friendly staff. David Scott is a fine young man and was a pleasure to work with.
Jun 05, 2020
Awesome selection, good prices, and staff was great to...
Awesome selection, good prices, and staff was great to work with. David Scott did an amazing job and got em the vehicle I was looking for at the right price!
May 22, 2020
Quick, courteous service
I have been frequenting this dealership location for over 6 years. They came under new management over the last year but the service remains impeccable.
May 22, 2020
Great dealership that is willing to negotiate. They...
Great dealership that is willing to negotiate. They stayed past hours to make sure I left satisfied with my New Ram. Although they were tired and ready to go, they never lost their friendly demeanor.
May 19, 2020
problems that needed to be addressed under warranty with...
problems that needed to be addressed under warranty with defective trim and wheel well housing and this dealer completely ignored the request and tried to tell me it was normal This was a total waste of a 1 hour driveand I will never come back to this dealer again
Fino Ojeda
Certified Sales Associate
Jun 21, 2020
Found vehicle online and made an appointment for a test...
Found vehicle online and made an appointment for a test drive. Fino was very easy to work with. Attentive without being pushy. Test drive was on time and purchase went smoothly. He had the car detailed to new condition for me to drive home. Very happy with the car.
Jun 16, 2020
Great Experience
Fino was awesome! Very friendly and was great to work with. They were very fair with our tade in vehicle. We will be back to see them again!
Jun 04, 2020
Great service, and great deal!
I had a great experience with Shottenkirk! Fino was my salesman and Tate was my F&I guy. They were both awesome guys, no complaints from me about Shottenkirk, would highly recommend them to anyone looking to purchase a vehicle. AND, I absolutely love my new ride!!
May 23, 2020
Great dealership. Have used their service department...
Great dealership. Have used their service department before and it was fabulous. Sales department the best. Bought a 2020 Avalon and the experience was flawless. Great. No AWESOME salesman Fino Ojeda treated us like queens and we got through the process with little or no pain. Lots of attention from Ryan on the money side so we were in good hands
May 06, 2020
Worth the drive
Drove from Dallas, to the dealership well worth it whole process went smooth. By far best experience at a car dealership. Would recommend to anyone.
Kim Moore
Parts Specialist
Jun 20, 2020
We love you guys. We try to only use you when we have a...
We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us!
May 07, 2020
quality service
Service personnel are trained and provide quality workmanship, Parts are available and fairly priced. Progress on my service was easy to obtain and available from several employees. .
Apr 29, 2020
Garland was great! Took care of all that I needed and...
Garland was great! Took care of all that I needed and even vacuumed out our vehicle even though I didn’t ask. So awesome, made for a great experience
Apr 16, 2020
Easy and as Expected.
As expected service and they washed my car. I bring all my cars here. The service writers are attentive and Kim is the best parts person in the business. Kim can get parts for any vehicle so no need to make extra trips if you want to pick up parts for another car
Mar 16, 2020
Ryan was the perfect car salesman for us -very...
Ryan was the perfect car salesman for us -very knowledgeable, intuitive, and fun to be around in the sometimes long process of buying a car Everyone at Shottenkirk Toyota treated us like VIPs. It was well worth the drive from Grapevine!
John Beckler
Porter
Jun 16, 2020
left in hot afternoon sun while there was more than space f
there was no carwash after service. the staff were caually atired couldnt distinguis them from garage staff. Ihave owened 7 toyota over the last 25 years , if i stay with the brand i will have to drive 25 miles to the next Where there is a Durant deaership or iwll hve to chang brands on my next purchase !
May 19, 2020
No comment
No comment takes to long, over priced costs, service writer is rude, car never cleaned to expectation, just a terrible experience, wont buy again and this is my third vehicle from Jerry's/whtever the new name is
May 08, 2020
Extremely long wait with appointment.
My wife had a 3:00 appointment for an oil change and it took over two and half hours. She saw customers come in after her and had there car back in less then an hour. Then on the way out to get her car upon completion she was told something went wrong and the check engine light was on after the oil change. They corrected with no explanation. She was also told the car wash was not working so they could not wash it. She look outside and cars were going through the car wash? My past experience is it's hit and miss as far as good service, this isn't the first time we have had to wait this long with an appointment.
Apr 22, 2020
I came in to get my rotors turned and new brake pads all...
I came in to get my rotors turned and new brake pads all the way around. Two hours waiting and they hadn’t even started on what I wanted. They came to me with a list of items that had nothing to do with my brake job. I did ask them to check my fluid levels but I didn’t think it would take two hours. I still never got anything that let me know my engine oil level, I’ll have to check it myself I guess. My brakes make a slight sshhhing sound when I brake as I stop. I’m assuming this is becarotors and pads. I was not warned this would happen. If it doesn’t go away after a couple of days I’ll bring it back in. If I do I hope it doesn’t take 4 hours like my last visit. Your employees don’t seem to have a sense of how valuable your customers time is. I’m not happy and may seek to have my 2013 Prius 4 serviced elsewhere next time. 4 hours for a brake job is too long.
Mar 18, 2020
Had a oil change and a wash, the wash pulled off the...
Had a oil change and a wash, the wash pulled off the front hood clip, no attempt to make it right. Just a poor attempt to place blame that it was because the clip is painted. The retainers are shot and one service person said hey at least it didn't fall off. I don't have enough space here to really Express my thoughts on it and to top it off the car wash I received was xxxx poor. I have always had my truck serviced there where I bought it but I kinda feel that I could get better service at jiffy lube
Brandon Hickman
Collision Advisor
May 21, 2020
No Complaints
Melissa is great.. She's dependable and reliable,. A pleasure to work with. She's ben 100% reliable for me so far and I doubt that will change.
May 18, 2020
Your service department is FANTASTIC!
I bought my car at your dealership, and I'll always go there for service! Your staff are very friendly!! Even though I live in Fort Worth and can go to any Toyota dealership for service, I always drive to Shottenkirk. Let's get real! Even your waiting area is immaculate!! My car was recently damaged by hail. I spoke with (and met) Brandon regarding the damage. He was fantastic to work with. Not only did the price for repair come in lower than I expected it would, he told me that he could start on the repair "right away." The detailed quote I received for the repair was very, very, very impressive. It was easy to understand, and, even Allstate (my insurance company) told me that they liked it! You have a great dealership!!!
May 07, 2020
Our salesman was great but quit after we bought our cars....
Our salesman was great but quit after we bought our cars. The games they play with pricing is a bait and switch game. Would NOT recommend buying here.
May 06, 2020
Baught a certified preowned vehicle, have always used the...
Baught a certified preowned vehicle, have always used the service departments and collision repair for work. Amazing job at helping me keep the vehicle is great condition. Lots of care for the brand.
Apr 18, 2020
Excellent service
wonderful people and service! Brandon in collision is awesome! Took great care of us and our car! We have used them for years and wouldn't go anywhere else!
Burr Bisch
Parts Manager
Mar 04, 2020
Fair price.
Friendly competent staff. Mike and Billy were good to work with. The NO HASSLE pricing was a bit over stated, but we came to a fair price.
Feb 13, 2020
Best Experience in Service
From the start to the finish a great Service experience for the Servicing of my 2013 Tacoma. Melissa is Truly Awesome at her job as a Service Writer. I told her what I needed for my Tacoma and she took the a very qualified Toyota Tech named Ron. He evaluated all my needs and Melissa brought me a printed with everything my Tacoma at the 114,000 miles that are currently on it. It was all done in timely professional manner and given back to me fresh washed and ready to go until my next Service mileage. Toyota is a great vehicle and the Service at Shottenkirk Toyota Granbury is the Best.
Feb 11, 2020
Staff is always pleasant... oil change completed in a...
Staff is always pleasant... oil change completed in a timely manner. I had asked that my truck not be washed due to new paint... truck got washed anyway... also noticed the next day while I was checking under the hood that the radiator overflow cap Had been left open...
Kori Daugherty
Cashier
Jun 20, 2020
We love you guys. We try to only use you when we have a...
We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us!
Feb 27, 2020
Oil change
Courteous, fast and good deal with a coupon. With the coupon this is a ver y good deal. Always using the web to make you appointment is easy.
Feb 13, 2020
Best Experience in Service
From the start to the finish a great Service experience for the Servicing of my 2013 Tacoma. Melissa is Truly Awesome at her job as a Service Writer. I told her what I needed for my Tacoma and she took the a very qualified Toyota Tech named Ron. He evaluated all my needs and Melissa brought me a printed with everything my Tacoma at the 114,000 miles that are currently on it. It was all done in timely professional manner and given back to me fresh washed and ready to go until my next Service mileage. Toyota is a great vehicle and the Service at Shottenkirk Toyota Granbury is the Best.
Ricky Swilling
Collision Manager
Mar 26, 2020
Worst truck buying experience ever bad sales,fiance and...
Worst truck buying experience ever bad sales,fiance and after market in the service department. Will not call you back no matter what. Now I have a truck after weeks of fighting with yall to fix it correctly but my credit still has mistakes on it that that the fiance department put on there and Tate will NOT fix! Ive call over 6 times and talked face to face once. I will warn people not to buy from you no one deserves to be treated so badly. Y'all wont even return calls from Toyota dealer services that have called you twice on our complaints.
Feb 26, 2020
Excellent customer service with great team work.
I had a collision with a deer and had to have the body of my car repaired, and a regular maintenance at the same time. Oscar, who picked a great car for me to purchase, kept in touch with the collision and the maintenance department and kept me posted so that I can be at the dealership at the right time to pick up my car. I have a job that keeps me busy and on the road a lot, and to know that I have a dependable Toyota team backing me is a great comfort and can focus on my job. Thank you Oscar and the Toyota team. Mitsue
Randy Sapp
Service
May 01, 2020
Replaced front bumper which was damaged in a parking lot
When I brought the car in for an estimate everything was handled very professionally and the estimate was very reasonable. We brought the car in at the designated date and the job was done in a couple of days and was perfectly completed. All service personnel were extremely courteous and very professional.
Sales
Denise Bone
Certified Sales Professional
Brian Curtis
Sales Manager
Oscar Black
Sales Professional
Ryan Lang
Sales Associate
Jeff Logan
Certified Sales Associate
Billy Bohrmann
Sales Manager
Fino Ojeda
Certified Sales Associate
Denise Bone
Certified Sales Professional
Jul 02, 2020
Great Customer Service!!
I recently got into an accident and my aunt knew Denise , who worked at this location, so we loaded up her car and went to see what we could find. Right away we were greeted by two smiley employees, Denise and Ryan. Ryan was absolutely wonderful! He found a Nissan that was almost perfect! (I wasn't too crazy about the color but it's growing on me.) Pete Gutierrez worked hard to get me financed and seal a great deal. The entire staff was extremely friendly! Brian Curtis even checked up on us during the times we were waiting for Ryan to complete paperwork. It is a very welcoming business and I will definitely be recommending others to go here when looking to purchase a vehicle. Signed Single Mom With Bad Luck
Apr 29, 2020
I picked a car online. I have online screenshot showing...
I picked a car online. I have online screenshot showing my payment would be $290. Tanner Hocker called me and we set a meeting time of 1:00 on Sat. 26. Showed up and Tanner was busy so Denise Bone helped us. We test drove several used and new cars and decided to buy the 2017 Camry SE. I asked her about online payment and she asked the manager, I guess. He said no, $309 Was as low as he could go. Seems like the sales people are not on the same page as the online sales. This was a certified car. The wheels were damaged and it needed tires. We asked Denise if we could get factory wheels and tires, she said they couldn’t negotiate on the online cars because they are priced as low as they can go, then quoted us a price of $2700 but said we could go somewhere else and get some that would be a lot cheaper. Denise was great and very helpful. But, we went to tire shop, none of the wheels were like the factory wheels. So we are stuck with damaged wheels and worn tires. Overall, we love the car. I just can’t believe we couldn’t get new tires and wheels from a TOYOTA DEALERSHIP for an affordable price. It’s embarrassing showing family and friends your certified Toyota car with damaged wheels. My wife is not happy! And, I’m not happy because I’m having to shop all over the place trying to find something that looks good on the car. Help!
Apr 26, 2020
I had a rav4 that got damaged when it took it by the...
I had a rav4 that got damaged when it took it by the shop. Was so mad I traded for a Corolla in December 2018 and took a screwing. I still have it just over 10.000 miles hardly drive it. Was talking to+denise bone about trading it when the virus stuff started. Now I got a recall on it, and need to call in for that stuff.
Apr 24, 2020
Good selection of cars. Friendly sales people. Process...
Good selection of cars. Friendly sales people. Process took the usual amount of rime to buy a car, 3-3/12 hours. Car seems to run well
Apr 03, 2020
People are very nice they get you in and out it’s very...
People are very nice they get you in and out it’s very clean and the people are very friendly just wish your car wash was better. Love the popcorn keep it coming 😍
Pete Gutierrez
Business Manager
Jul 02, 2020
Great Customer Service!!
I recently got into an accident and my aunt knew Denise , who worked at this location, so we loaded up her car and went to see what we could find. Right away we were greeted by two smiley employees, Denise and Ryan. Ryan was absolutely wonderful! He found a Nissan that was almost perfect! (I wasn't too crazy about the color but it's growing on me.) Pete Gutierrez worked hard to get me financed and seal a great deal. The entire staff was extremely friendly! Brian Curtis even checked up on us during the times we were waiting for Ryan to complete paperwork. It is a very welcoming business and I will definitely be recommending others to go here when looking to purchase a vehicle. Signed Single Mom With Bad Luck
Jul 01, 2020
David Bone took real good care of us.Thanks to the...
David Bone took real good care of us.Thanks to the dealership especially David Bone. Everyone in the dealership was very very nice to us and we appreciate it thank you
Jul 01, 2020
2018 GMC Sierra
I would recommend this dealership to all my friends. Very professional and friendly staff. David Scott is a fine young man and was a pleasure to work with.
Jun 17, 2020
Easy and Simple
All the staff and Jeff Logan made my first car purchase painless! I cant say enough good things about Shottenkirk Toyota Granbury. The best customer service around.
Jun 17, 2020
Oscar provided an exceptional experience. Vehicle...
Oscar provided an exceptional experience. Vehicle purchase was for our daughters first car. Thank you for making it an awesome experience for our family!!! Will definitely recommend Oscar and team to anyone looking for a vehicle.
Garland Robinson
Service Advisor
Jun 26, 2020
servicing and inspecting my car
My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled.
Jun 26, 2020
excellent customer service
Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is top notch! I've been a customer of Toyota for over 15 years and will never go to another dealer. I moved to Arlington 2 years ago and still go to the Granbury location for service!
Jun 26, 2020
Very good at service. Always working for the customer....
Very good at service. Always working for the customer. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle.
Jun 20, 2020
We love you guys. We try to only use you when we have a...
We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us!
Jun 19, 2020
Efficient. In nad out.
Been using them for years. Trust their work. Efficient. In and out. Want 25 words: OK here goes: Four score and 20 years ago, our forefathers, etc. etc., etc. etc.Is your computer happy now? This is a stupid requirement and was the reason I did not reply the first time you sent this request. Tell the QC team you want to make it easy for the customer.
Cari Brillhart
Cashier
Jun 26, 2020
excellent customer service
Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is top notch! I've been a customer of Toyota for over 15 years and will never go to another dealer. I moved to Arlington 2 years ago and still go to the Granbury location for service!
Jun 26, 2020
Very good at service. Always working for the customer....
Very good at service. Always working for the customer. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle.
Jun 20, 2020
We love you guys. We try to only use you when we have a...
We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us!
Jun 18, 2020
Excellent service as always! I made an appointment over...
Excellent service as always! I made an appointment over the phone and the young lady was very sweet. I arrived at the dealer on tine and they took the car and didn’t have to wait that much.
Jun 17, 2020
Service is friendly. Only had the warranty maintenance...
Service is friendly. Only had the warranty maintenance done. No other issues. A little long with an appointment scheduled but overall a good experience. Will go back for next service due.
Tate Pumphrey
Business Manager
Jul 02, 2020
Great buy with a few hiccups.
Great customer service from sales associate. Buying experience was good. Even though the explorer had an inspection done on site, I had to replace car battery not even 24 hours from leaving the sale lot after it completely died while out of town at a doctors appointment. I also had to replace the battery in my key by the time I made it home from the sale lot. No master code was provided for the key less entry and still pending a call back for this information.
Jul 01, 2020
David Bone took real good care of us.Thanks to the...
David Bone took real good care of us.Thanks to the dealership especially David Bone. Everyone in the dealership was very very nice to us and we appreciate it thank you
Jun 29, 2020
Winston went well beyond the norm and ensured we got the...
Winston went well beyond the norm and ensured we got the vehicle we were looking for. Shortages were rectified even though the vehicle was used. Thank you Winston and Tanner.
Jun 24, 2020
My son called & made an appointment with Tanner &...
My son called & made an appointment with Tanner & explained what I was looking for. We arrived @ noon on Saturday. Tanner was ready & had a few cars to show us. We left @ 2:30 with my new 2016 Toyota Camry SE. I was very impressed, satisfied, & I love my Camry! Thank You Tanner!
Jun 18, 2020
Bait and Switch
Came in to buy a used vehicle listed online for $12,300. After TTL, customer care fee, Admin fee, nitrogen fee, and fee fee, they told me the cost of the car was almost 18K! TTL was about 1,400 on the car so it should have been no more than 14K at best. They went on a rant on how they were losing $3,800 on the car and they had to leave in the some of the extra fee's or they would just have to add them back to the price of the car. If the car is listed for a price, sell it for that price. It is not the buyers responsibility to cover your losses. Honor your word and stop fueling the negative perception of car dealers being the absolute worse people to work with.
Brian Curtis
Sales Manager
Jul 02, 2020
Great Customer Service!!
I recently got into an accident and my aunt knew Denise , who worked at this location, so we loaded up her car and went to see what we could find. Right away we were greeted by two smiley employees, Denise and Ryan. Ryan was absolutely wonderful! He found a Nissan that was almost perfect! (I wasn't too crazy about the color but it's growing on me.) Pete Gutierrez worked hard to get me financed and seal a great deal. The entire staff was extremely friendly! Brian Curtis even checked up on us during the times we were waiting for Ryan to complete paperwork. It is a very welcoming business and I will definitely be recommending others to go here when looking to purchase a vehicle. Signed Single Mom With Bad Luck
Jul 02, 2020
Great buy with a few hiccups.
Great customer service from sales associate. Buying experience was good. Even though the explorer had an inspection done on site, I had to replace car battery not even 24 hours from leaving the sale lot after it completely died while out of town at a doctors appointment. I also had to replace the battery in my key by the time I made it home from the sale lot. No master code was provided for the key less entry and still pending a call back for this information.
Jun 30, 2020
Not like other dealerships; very professional and no...
Not like other dealerships; very professional and no pressure to make a decision right then and there. Christopher Bayless was fabulous in my Avalon purchase!
Jun 29, 2020
Winston went well beyond the norm and ensured we got the...
Winston went well beyond the norm and ensured we got the vehicle we were looking for. Shortages were rectified even though the vehicle was used. Thank you Winston and Tanner.
Jun 19, 2020
WORST😡 dealership EVER!! Sales guys Fino & Pete are...
WORST😡 dealership EVER!! Sales guys Fino & Pete are great, but sales managers are horrible. All the negative reviews about them gouging you on fees etc are all true, Vehicle I was interested in was $33932. on Tuesday, I made an offer, and on Wednesday they jacked the price up to$34899. by the time they added their fees out the door price was $45997.42, this was just from their fees, no financing etc. At a normal/decent dealership the price would have been around $37000. They will tell you well thats why are prices are so low because we make our money on fees. I was told they would drop majority of fees except the shottenkirk customer care which is $1995. but they would see if they could get that lowered for me. Next conversation was no they won't drop any of the fees, Price was nearly $46000.00. Just know if it is to good to be true it is. Will never ever deal with this dealership again & I will tell everyone i know to not waste their time at this dealership. I wasted 3 days with these scam artist. So just remember don't even make a call and inquire about their vehicles, you will be waisting your time. I sent the company an email before leaving a review, never heard a word back. Sales manager was rude & very disrespectful.
Oscar Black
Sales Professional
Jun 20, 2020
We love you guys. We try to only use you when we have a...
We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us!
Jun 17, 2020
Oscar provided an exceptional experience. Vehicle...
Oscar provided an exceptional experience. Vehicle purchase was for our daughters first car. Thank you for making it an awesome experience for our family!!! Will definitely recommend Oscar and team to anyone looking for a vehicle.
Jun 16, 2020
I love the dealership under the advice of my buddy Sam...
I love the dealership under the advice of my buddy Sam Black, He is my direct contact man in the dealership ,He is gentleman and a professional to the core
Jun 13, 2020
I had a wonderful experience at Shottenkirk! It was my...
I had a wonderful experience at Shottenkirk! It was my first car buying experience and it could not have gone better! I would highly recommend anyone buying a car from them! I love my new 4Runner!
Jun 04, 2020
Simply great
My family has been in the DFW area for years and worked with some of the larger dealerships....(sewell 3 cars /Classic 5 cars/ Moritz 2 cars) This was a great purchase experience for myself and my fiancé. Oscar Black was professional and kind to my spouse for her vehicle we purchased. I am confident in the choice we made to purchase from Shottenkirk and look forward to more years of making our vehicle dreams come true. Thank you.
Hunter Poimbeauf
Service Advisor
Jun 17, 2020
This dealership is a very friendly and professional...
This dealership is a very friendly and professional dealership. They took me right in at my appointment time and took very good care of me in a timely manner.
May 25, 2020
Hunter and the service men made sure my vehicle was no...
Hunter and the service men made sure my vehicle was no longer leaking oil after the seal had busted in the oils filter. Thank you guys for making sure my 4 runner was safe !!!!!!
May 22, 2020
Excellet Customer Service
The service team was very professional and showed that they care about the customer. Hunter kept me informed on the work being done on my car and contacted me frequently on updates. I would definitely recommend anyone to Shottenkirk Toyota for work on their vehicle.
May 22, 2020
Quick, courteous service
I have been frequenting this dealership location for over 6 years. They came under new management over the last year but the service remains impeccable.
May 19, 2020
warranty work and state inspection
no mask-no gloves-no social distancing-mags still on tables-my car sat about an hour with no one working on it. why bother with appointments. felt very uncomfortable if not for warranty work would have left and went else where.
Ryan Lang
Sales Associate
Jul 02, 2020
Great Customer Service!!
I recently got into an accident and my aunt knew Denise , who worked at this location, so we loaded up her car and went to see what we could find. Right away we were greeted by two smiley employees, Denise and Ryan. Ryan was absolutely wonderful! He found a Nissan that was almost perfect! (I wasn't too crazy about the color but it's growing on me.) Pete Gutierrez worked hard to get me financed and seal a great deal. The entire staff was extremely friendly! Brian Curtis even checked up on us during the times we were waiting for Ryan to complete paperwork. It is a very welcoming business and I will definitely be recommending others to go here when looking to purchase a vehicle. Signed Single Mom With Bad Luck
Jul 02, 2020
Great buy with a few hiccups.
Great customer service from sales associate. Buying experience was good. Even though the explorer had an inspection done on site, I had to replace car battery not even 24 hours from leaving the sale lot after it completely died while out of town at a doctors appointment. I also had to replace the battery in my key by the time I made it home from the sale lot. No master code was provided for the key less entry and still pending a call back for this information.
Jun 27, 2020
Amazing Experience, Thank you!!
I had such a wonderful experience here at Toyota. Billy Bohrmann was able to help me get a brand new car, him and the rest of the staff were so welcoming and very helpful, allowing me to get a great new deal on my Toyota! I will definitely be returning and would recommend this location to anyone! 10/10
Jun 10, 2020
I had a great experience at Shottenkirk! Ryan Lang was a...
I had a great experience at Shottenkirk! Ryan Lang was a great salesman and took care of me very well! I am so happy with my new car!
May 23, 2020
Great dealership. Have used their service department...
Great dealership. Have used their service department before and it was fabulous. Sales department the best. Bought a 2020 Avalon and the experience was flawless. Great. No AWESOME salesman Fino Ojeda treated us like queens and we got through the process with little or no pain. Lots of attention from Ryan on the money side so we were in good hands
Tom Wofford
General Manager
Jul 01, 2020
David Bone took real good care of us.Thanks to the...
David Bone took real good care of us.Thanks to the dealership especially David Bone. Everyone in the dealership was very very nice to us and we appreciate it thank you
Jun 24, 2020
My son called & made an appointment with Tanner &...
My son called & made an appointment with Tanner & explained what I was looking for. We arrived @ noon on Saturday. Tanner was ready & had a few cars to show us. We left @ 2:30 with my new 2016 Toyota Camry SE. I was very impressed, satisfied, & I love my Camry! Thank You Tanner!
Jun 18, 2020
NO INTEGRITY
Do not buy anything from this dealership! While getting financed through my bank they raised the price of the vehicle by $5,000.00. When I called to ask why the price had gone up I received two different stories. I was first told that the vehicle was marked down due to a sale, which had just ended. Then I was told the increase in price was due to the vehicle receiving some modifications. So, I asked the salesperson to ask the manager if he would honor the original price and he said no. I tried to provide them the documentation from my bank justifying that I was approved for the amount that was advertised. Unfortunately, they did not care! Therefore, people hate dealing with and going to car dealerships!
Jun 17, 2020
First part of the car buying experience was a little...
First part of the car buying experience was a little rocky. We had an appointment at 1 o’clock and didn’t actually speak to anyone until 2. But when we did actually speak to someone and start looking and the paperwork and everything, it went a million times smoother. Probably the only reason I even bought something there was because of one person. The sales manager Brian Curtis. Our salesman was great but you could tell he was new so Brian stepped in and helped close the deal and made sure we were getting exactly what we wanted. Our salesman Weldon, though he lacked experience was also very easy to work with and in time I think he will make the perfect car salesman!
Jun 13, 2020
I had a wonderful experience at Shottenkirk! It was my...
I had a wonderful experience at Shottenkirk! It was my first car buying experience and it could not have gone better! I would highly recommend anyone buying a car from them! I love my new 4Runner!
Jeff Logan
Certified Sales Associate
Jun 17, 2020
Easy and Simple
All the staff and Jeff Logan made my first car purchase painless! I cant say enough good things about Shottenkirk Toyota Granbury. The best customer service around.
Jun 05, 2020
Overall, we were really pleased with our experience at...
Overall, we were really pleased with our experience at the Granbury location. Our salesman Jeff was really helpful. We were on a really tight budget, that they were informed of, and I hated the dealing we had to do to make sure we stayed in the budget. We drove away with a great used car.
May 20, 2020
Our experience was very pleasing. Jeff Logan was very...
Our experience was very pleasing. Jeff Logan was very helpful, and the process was smooth and simple. Shottenkirk Toyota has great prices and great quality vehicles.
May 19, 2020
Horrible experience. Bullied into Fees. Lack of transparency
Calling it a disappointing experience would be an understatement. Once the sales representatives understood that I was in from out of town, test drove and verbally committed to buying a used vehicle they..... 1. Tried to get me to pay an additional $1000 over the listed price. Website was updated with the new price overnight. An email from the salesperson with the original price is the only thing that saved me from this increase. 2. Subsequently added a Customer Care package ($1495.00) and an out-of-state Admin fee ($525.00), which they never could explain why, to the initial purchase agreement. 3. Told me that the $500 coupon advertised on the website was not applicable. Hmmm When I rejected the Customer Care package they told me that this was their final offer. I had to accept the $1495.00 package and the additional Admin fee ($525.00) or they were going to let me walk out the door. Unbelievable!!! Stay away from this dealership
May 13, 2020
I had no problems with the salesman. However, the used...
I had no problems with the salesman. However, the used vehicle we were looking at was listed at 12,008. Their bottom line was $7,000 over the listed price after all their add ons and fees. Be sure to come prepared to refuse their initial offer.
Billy Bohrmann
Sales Manager
Jun 27, 2020
Amazing Experience, Thank you!!
I had such a wonderful experience here at Toyota. Billy Bohrmann was able to help me get a brand new car, him and the rest of the staff were so welcoming and very helpful, allowing me to get a great new deal on my Toyota! I will definitely be returning and would recommend this location to anyone! 10/10
May 22, 2020
Great dealership that is willing to negotiate. They...
Great dealership that is willing to negotiate. They stayed past hours to make sure I left satisfied with my New Ram. Although they were tired and ready to go, they never lost their friendly demeanor.
Apr 27, 2020
The whole experience makes me sick thinking about it. My...
The whole experience makes me sick thinking about it. My sales guy Alan Foreman was pretty good i I liked him, he was new and you could tell he was really trying. It was everyone else above him. This was not my first car buying experience. I purchased 4 cars in the past one used and 3 new. This was the 1st time to come to this dealership though. I cant believe I'm saying this but i really feel like they took advantage of me because I'm a woman. I was passive and didn't push hard enough where I knew they were wrong. Im not going into detail about everything i feel they did wrong but i will say they screwed me on my trade in. I know someone that went the month before and traded in a old Toyota Camry for a newer one. His trade in had over 100k miles, trashed inside, transmission was going out and a dent in the back. They gave him 7k for his car. I had a 2015 Cadillac SRX, 40k miles, like new black leather seats, clean very well taken care of, no scratches or dents of any kind, almost perfect condition the only thing was half of the touch screen wasn't working which is common in Cadillacs. They tried giving me 7k as well . Every time I brought up that they had given the person I know the same amount for his car in the xxxxty condition it was in they would avoid the question and not say anything. They ended up giving me a little more for it but still not near what it was worth. That was one of several reasons i think so little of that place now. I was stupid for not walking out.
Apr 11, 2020
They were all amazing! Josh, Tate and Billy are some of...
They were all amazing! Josh, Tate and Billy are some of the nicest guys I have found! I got my dream car!!! I had the best experience ever and I will be coming back!! Thank you all so much for making this such a great experience!!!
Mar 24, 2020
Sales Staff and Finance Staff were great.
We had to order our 2020 Highlander in order to get the specific features we wanted. Our salesman, Mike Milson, was really resourceful in getting our order expedited. The finance man, Pete Gutierrez, was very helpful with processing our financing with Toyota Motor Credit. The only negative I have is the person that worked with us on negotiating the price of the vehicle, Billy Bohrmann. I had reviewed Kelley Blue Book concerning the average price of our selected model and the average trade in value of our old vehicle and told very bluntly that Shottenkirk does not use KBB and does not care what it recommends. My expectations were dashed servery. That was the only negative experience that I had with the dealership. I know now that if I want to use KBB for a guide, then I need to seek out a different dealership. And I will, should we decide to get another vehicle.
David Scott
Porter
Jul 01, 2020
2018 GMC Sierra
I would recommend this dealership to all my friends. Very professional and friendly staff. David Scott is a fine young man and was a pleasure to work with.
Jun 05, 2020
Awesome selection, good prices, and staff was great to...
Awesome selection, good prices, and staff was great to work with. David Scott did an amazing job and got em the vehicle I was looking for at the right price!
May 22, 2020
Quick, courteous service
I have been frequenting this dealership location for over 6 years. They came under new management over the last year but the service remains impeccable.
May 22, 2020
Great dealership that is willing to negotiate. They...
Great dealership that is willing to negotiate. They stayed past hours to make sure I left satisfied with my New Ram. Although they were tired and ready to go, they never lost their friendly demeanor.
May 19, 2020
problems that needed to be addressed under warranty with...
problems that needed to be addressed under warranty with defective trim and wheel well housing and this dealer completely ignored the request and tried to tell me it was normal This was a total waste of a 1 hour driveand I will never come back to this dealer again
Fino Ojeda
Certified Sales Associate
Jun 21, 2020
Found vehicle online and made an appointment for a test...
Found vehicle online and made an appointment for a test drive. Fino was very easy to work with. Attentive without being pushy. Test drive was on time and purchase went smoothly. He had the car detailed to new condition for me to drive home. Very happy with the car.
Jun 16, 2020
Great Experience
Fino was awesome! Very friendly and was great to work with. They were very fair with our tade in vehicle. We will be back to see them again!
Jun 04, 2020
Great service, and great deal!
I had a great experience with Shottenkirk! Fino was my salesman and Tate was my F&I guy. They were both awesome guys, no complaints from me about Shottenkirk, would highly recommend them to anyone looking to purchase a vehicle. AND, I absolutely love my new ride!!
May 23, 2020
Great dealership. Have used their service department...
Great dealership. Have used their service department before and it was fabulous. Sales department the best. Bought a 2020 Avalon and the experience was flawless. Great. No AWESOME salesman Fino Ojeda treated us like queens and we got through the process with little or no pain. Lots of attention from Ryan on the money side so we were in good hands
May 06, 2020
Worth the drive
Drove from Dallas, to the dealership well worth it whole process went smooth. By far best experience at a car dealership. Would recommend to anyone.
Kim Moore
Parts Specialist
Jun 20, 2020
We love you guys. We try to only use you when we have a...
We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us!
May 07, 2020
quality service
Service personnel are trained and provide quality workmanship, Parts are available and fairly priced. Progress on my service was easy to obtain and available from several employees. .
Apr 29, 2020
Garland was great! Took care of all that I needed and...
Garland was great! Took care of all that I needed and even vacuumed out our vehicle even though I didn’t ask. So awesome, made for a great experience
Apr 16, 2020
Easy and as Expected.
As expected service and they washed my car. I bring all my cars here. The service writers are attentive and Kim is the best parts person in the business. Kim can get parts for any vehicle so no need to make extra trips if you want to pick up parts for another car
Mar 16, 2020
Ryan was the perfect car salesman for us -very...
Ryan was the perfect car salesman for us -very knowledgeable, intuitive, and fun to be around in the sometimes long process of buying a car Everyone at Shottenkirk Toyota treated us like VIPs. It was well worth the drive from Grapevine!
John Beckler
Porter
Jun 16, 2020
left in hot afternoon sun while there was more than space f
there was no carwash after service. the staff were caually atired couldnt distinguis them from garage staff. Ihave owened 7 toyota over the last 25 years , if i stay with the brand i will have to drive 25 miles to the next Where there is a Durant deaership or iwll hve to chang brands on my next purchase !
May 19, 2020
No comment
No comment takes to long, over priced costs, service writer is rude, car never cleaned to expectation, just a terrible experience, wont buy again and this is my third vehicle from Jerry's/whtever the new name is
May 08, 2020
Extremely long wait with appointment.
My wife had a 3:00 appointment for an oil change and it took over two and half hours. She saw customers come in after her and had there car back in less then an hour. Then on the way out to get her car upon completion she was told something went wrong and the check engine light was on after the oil change. They corrected with no explanation. She was also told the car wash was not working so they could not wash it. She look outside and cars were going through the car wash? My past experience is it's hit and miss as far as good service, this isn't the first time we have had to wait this long with an appointment.
Apr 22, 2020
I came in to get my rotors turned and new brake pads all...
I came in to get my rotors turned and new brake pads all the way around. Two hours waiting and they hadn’t even started on what I wanted. They came to me with a list of items that had nothing to do with my brake job. I did ask them to check my fluid levels but I didn’t think it would take two hours. I still never got anything that let me know my engine oil level, I’ll have to check it myself I guess. My brakes make a slight sshhhing sound when I brake as I stop. I’m assuming this is becarotors and pads. I was not warned this would happen. If it doesn’t go away after a couple of days I’ll bring it back in. If I do I hope it doesn’t take 4 hours like my last visit. Your employees don’t seem to have a sense of how valuable your customers time is. I’m not happy and may seek to have my 2013 Prius 4 serviced elsewhere next time. 4 hours for a brake job is too long.
Mar 18, 2020
Had a oil change and a wash, the wash pulled off the...
Had a oil change and a wash, the wash pulled off the front hood clip, no attempt to make it right. Just a poor attempt to place blame that it was because the clip is painted. The retainers are shot and one service person said hey at least it didn't fall off. I don't have enough space here to really Express my thoughts on it and to top it off the car wash I received was xxxx poor. I have always had my truck serviced there where I bought it but I kinda feel that I could get better service at jiffy lube
Brandon Hickman
Collision Advisor
May 21, 2020
No Complaints
Melissa is great.. She's dependable and reliable,. A pleasure to work with. She's ben 100% reliable for me so far and I doubt that will change.
May 18, 2020
Your service department is FANTASTIC!
I bought my car at your dealership, and I'll always go there for service! Your staff are very friendly!! Even though I live in Fort Worth and can go to any Toyota dealership for service, I always drive to Shottenkirk. Let's get real! Even your waiting area is immaculate!! My car was recently damaged by hail. I spoke with (and met) Brandon regarding the damage. He was fantastic to work with. Not only did the price for repair come in lower than I expected it would, he told me that he could start on the repair "right away." The detailed quote I received for the repair was very, very, very impressive. It was easy to understand, and, even Allstate (my insurance company) told me that they liked it! You have a great dealership!!!
May 07, 2020
Our salesman was great but quit after we bought our cars....
Our salesman was great but quit after we bought our cars. The games they play with pricing is a bait and switch game. Would NOT recommend buying here.
May 06, 2020
Baught a certified preowned vehicle, have always used the...
Baught a certified preowned vehicle, have always used the service departments and collision repair for work. Amazing job at helping me keep the vehicle is great condition. Lots of care for the brand.
Apr 18, 2020
Excellent service
wonderful people and service! Brandon in collision is awesome! Took great care of us and our car! We have used them for years and wouldn't go anywhere else!
Burr Bisch
Parts Manager
Mar 04, 2020
Fair price.
Friendly competent staff. Mike and Billy were good to work with. The NO HASSLE pricing was a bit over stated, but we came to a fair price.
Feb 13, 2020
Best Experience in Service
From the start to the finish a great Service experience for the Servicing of my 2013 Tacoma. Melissa is Truly Awesome at her job as a Service Writer. I told her what I needed for my Tacoma and she took the a very qualified Toyota Tech named Ron. He evaluated all my needs and Melissa brought me a printed with everything my Tacoma at the 114,000 miles that are currently on it. It was all done in timely professional manner and given back to me fresh washed and ready to go until my next Service mileage. Toyota is a great vehicle and the Service at Shottenkirk Toyota Granbury is the Best.
Feb 11, 2020
Staff is always pleasant... oil change completed in a...
Staff is always pleasant... oil change completed in a timely manner. I had asked that my truck not be washed due to new paint... truck got washed anyway... also noticed the next day while I was checking under the hood that the radiator overflow cap Had been left open...
Kori Daugherty
Cashier
Jun 20, 2020
We love you guys. We try to only use you when we have a...
We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us!
Feb 27, 2020
Oil change
Courteous, fast and good deal with a coupon. With the coupon this is a ver y good deal. Always using the web to make you appointment is easy.
Feb 13, 2020
Best Experience in Service
From the start to the finish a great Service experience for the Servicing of my 2013 Tacoma. Melissa is Truly Awesome at her job as a Service Writer. I told her what I needed for my Tacoma and she took the a very qualified Toyota Tech named Ron. He evaluated all my needs and Melissa brought me a printed with everything my Tacoma at the 114,000 miles that are currently on it. It was all done in timely professional manner and given back to me fresh washed and ready to go until my next Service mileage. Toyota is a great vehicle and the Service at Shottenkirk Toyota Granbury is the Best.
Ricky Swilling
Collision Manager
Mar 26, 2020
Worst truck buying experience ever bad sales,fiance and...
Worst truck buying experience ever bad sales,fiance and after market in the service department. Will not call you back no matter what. Now I have a truck after weeks of fighting with yall to fix it correctly but my credit still has mistakes on it that that the fiance department put on there and Tate will NOT fix! Ive call over 6 times and talked face to face once. I will warn people not to buy from you no one deserves to be treated so badly. Y'all wont even return calls from Toyota dealer services that have called you twice on our complaints.
Feb 26, 2020
Excellent customer service with great team work.
I had a collision with a deer and had to have the body of my car repaired, and a regular maintenance at the same time. Oscar, who picked a great car for me to purchase, kept in touch with the collision and the maintenance department and kept me posted so that I can be at the dealership at the right time to pick up my car. I have a job that keeps me busy and on the road a lot, and to know that I have a dependable Toyota team backing me is a great comfort and can focus on my job. Thank you Oscar and the Toyota team. Mitsue
Randy Sapp
Service
May 01, 2020
Replaced front bumper which was damaged in a parking lot
When I brought the car in for an estimate everything was handled very professionally and the estimate was very reasonable. We brought the car in at the designated date and the job was done in a couple of days and was perfectly completed. All service personnel were extremely courteous and very professional.